Traveller Account Deletion Policy

1. Overview of Traveller Account Deletion

Every registered traveller on Orvane maintains full sovereignty over their personal account and learning records. You may request account deletion at any time via your account profile settings or by submitting a verified request to our administrative team.

To protect users from accidental account destruction, unauthorized account takeovers, or malicious deletion requests, Orvane enforces a mandatory 7-Day Scheduled Lifecycle.

2. The 7-Day Lifecycle Timeline

Day 0 - Request Confirmation: Immediate Account Suspension & Token Invalidation

The moment you confirm deletion, your account status is set to DELETION_PENDING. All active refresh tokens, cookie sessions, and authentication credentials are automatically revoked across all devices. You are immediately logged out and cannot sign in.

Days 1 through 7 - Grace Window: Accidental Deletion Recovery Period

Your account remains dormant in a suspended state for exactly 7 calendar days. If you submitted the request in error or change your mind, you can cancel the deletion request directly in the platform or contact our support team during this window.

Day 7+ - Automated Execution: Irreversible Data Redaction & Anonymization

Upon expiration of the 7-day period, automated background workers execute permanent redaction without requiring manual intervention:

• Your email is permanently replaced with a synthetic pseudonym (deleted_[id]@redacted.orvane.invalid).
• Your full name is redacted to "Deleted Traveller".
• Your password hash and authentication credentials are permanently purged.
• All active agency affiliations and role bindings are deleted.

3. Data Handling & Tamper-Evident Audit Chains

Operational Datastore vs Infrastructure Snapshots

• Operational Datastore: Redaction is automatically executed within the primary database when the 7-day scheduled window expires. Your personal identifying details are irreversibly pseudonymized and cannot be retrieved.
• Audit Logs: To satisfy tamper-evidence and platform security integrity, historical cryptographic audit event records (such as records confirming account deletion was executed) remain in append-only partitioned hash chains. Audit records do not store plain personal contact details.
• Hosting Infrastructure Snapshots: Disaster recovery snapshots maintained at the cloud hosting layer cycle out according to hosting provider retention schedules. Snapshot records are sealed and are not restored for operational use.

4. How to Request Account Deletion

You can request account deletion in two ways:

• In-App: Navigate to your Account Settings → Privacy & Data → Request Account Deletion.
• Direct Email: Send an email from your registered account email address to orvane@10cyrilc.top with the subject line "Account Deletion Request".

5. Contact Support

For assistance or cancellation requests during the 7-day grace period:

Support Desk: orvane@10cyrilc.top

Entity: Orvane

Response Window: Within 24-48 business hours