Agency Deletion Policy

1. Authority & Initiation

Agency deletion represents an enterprise-level action affecting organizational memberships, manager accounts, staff assignments, and enrolled traveller records.

Authorization Requirement

Only a verified Agency Owner or an authorized Platform Super Administrator possesses the cryptographic permissions to request agency decommissioning. Requests submitted by Agency Managers or Agency Staff cannot be processed.

2. The 7-Day Multi-Tenant Lifecycle Protocol

Phase 1 - Immediate Tenant Suspension: Portal Lock & Session Invalidation

Upon confirmation of the deletion request, the agency status is transitioned to DELETION_PENDING. The agency subdomain or portal access is disabled immediately, active agency staff sessions are revoked, and ongoing subscription billing cycles are halted.

Phase 2 - Mandatory 7-Day Grace Window: Organizational Verification & Accidental Recovery

The agency remains in a dormant, non-billable holding state for 7 calendar days. This safeguards enterprises against inadvertent deletion, rogue insider actions, or disputed administrative transfers. During this window, the verified Agency Owner may submit a written retraction to restore agency operations.

Phase 3 - Irreversible Decommissioning: Tenant Scrubbing & Anonymization

At the conclusion of Day 7, automated deletion routines execute:

• Agency profile metadata is permanently anonymized and marked deleted.
• Agency-specific custom branding, domain links, and configuration files are purged.
• Staff memberships bound exclusively to the agency are severed.
• Travellers enrolled by the agency retain their independent learning records, but agency-specific progress tracking links are decoupled.

3. Audit Records & Backup Archives

For platform accounting and audit verification purposes:

• Audit Logs: Cryptographic audit event records (such as agency creation, billing milestones, and deletion confirmation) remain preserved in encrypted append-only hash chains.
• Infrastructure Snapshots: Disaster recovery snapshots maintained at the cloud hosting layer rotate under standard provider retention policies. Sealed snapshot records are not restored for active operations.

4. Submitting an Agency Deletion Request

To initiate agency decommissioning or inquire regarding existing pending requests:

Agency Operations Desk: orvane@10cyrilc.top

Entity: Orvane

Verification: Requests require digital sign-off from the registered Agency Owner